At Coffee Katha, we are committed to delivering premium quality coffee to your doorstep. Your satisfaction is our top priority. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Returns & Refund Eligibility
Due to the perishable nature of coffee, we do not accept returns on any coffee products once they are shipped. However, refunds or replacements will be considered in the following cases:
- The product was damaged or spoiled during shipping.
- You received the wrong item (e.g., wrong roast, grind type, or quantity).
- The package was never delivered.
To be eligible for a refund or replacement, please contact us within 48 hours of receiving your order with:
- Your order number
- Photos of the product and packaging (if damaged)
2. Non-Refundable Items
We do not offer refunds for:
- Taste preferences
- Products opened or used
- Delay in delivery caused by incorrect address or courier issues beyond our control
3. How to Request a Refund
To initiate a refund request, please contact us at:
📧 [support@coffeekatha.com] or 📞 [Customer Care Number]
Include your order details and the reason for your request. Our support team will respond within 2 business days.
4. Refund Process
- Once your request is reviewed and approved, we will initiate the refund.
- Refunds are processed back to the original payment method within 5–7 business days.
5. Cancellation Policy
Orders can be cancelled within 2 hours of placing them. Once the order is processed or shipped, cancellations are not possible.